NDAX Login — Sign in, troubleshoot and secure your account (Canada)

Overview

NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency platform that allows residents to buy, sell and manage crypto assets. This guide explains how to log in to NDAX, what to do if you can’t sign in, and how to keep your account secure. It is written in plain Canadian English and intended for everyday users.

How to sign in — step by step

1. Open the official NDAX website or app. Use a trusted browser or the mobile app downloaded from the Apple App Store or Google Play.
2. Click “Sign In” or “Log In”. You’ll typically find this at the top-right of the homepage.
3. Enter your email address and password. Use the same email you used to register. Passwords are case-sensitive.
4. Complete two-factor authentication (2FA). If 2FA is enabled, you’ll be prompted for a code from an authenticator app or SMS (if configured).
5. Access your dashboard. Once authenticated, you’ll land on your NDAX account dashboard where you can view balances, trade and manage settings.

Tip: Bookmark the NDAX login page and check the URL carefully before entering credentials to avoid phishing sites.

Troubleshooting common login problems

• Forgot password: Use the “Forgot password” link on the login page. Follow the email instructions to reset it.
• Didn’t receive reset email: Check your spam or junk folder. Ensure your email provider isn’t blocking messages from NDAX.
• 2FA issues: If your authenticator app shows incorrect codes, check device time sync or restore your 2FA from backup codes kept during setup.
• Account locked: Multiple failed attempts can temporarily lock the account. Wait the lock period or contact support for assistance.
• Browser or cache problems: Clear cache/cookies, or try an incognito/private window. Updating your browser can help too.

Security & best practices

Protecting your NDAX account is essential. Follow these recommended steps:

• Enable two-factor authentication (2FA) using an authenticator app (recommended) rather than SMS when possible.
• Create a strong, unique password and store it in a reputable password manager.
• Keep your recovery/backup codes in a safe place — not in plain text on your phone or computer.
• Beware of phishing attempts: never follow suspicious links or give your password to anyone claiming to be support.
• Use device-level protection (lock screen, biometrics) and keep software up to date.

Account recovery & contacting support

If you cannot regain access, use the official account recovery options provided on the NDAX site. For unresolved issues, contact NDAX support through the support page in your account or the verified support channels listed on the official website.

Important: Only use contact details shown on the official site. Do not share private keys, recovery phrases, or full passwords with anyone — support will never ask for them.

Final notes

Signing in to NDAX is straightforward when you follow secure steps. Keep authentication tools current and always verify you are on the official NDAX site before entering credentials. If you need step-by-step assistance, have your account details and the error messages ready when contacting support — it helps resolve problems faster.